Terms and conditions

Rental Agreement: Terms & Conditions

These Rental Agreement Terms and Conditions (these "Terms"), together with your booking confirmation, any inspection reports, photographs, digital signatures, checklists, addenda, and other documents we provide for this hire (collectively, the "Agreement"), form a binding contract between Lone Star Trailer Works ("we", "us", or "our") and you.

By booking online, accepting these Terms at checkout, signing, or taking possession of any Rental Item, you agree to this Agreement. If you do not agree, do not complete the booking or take possession.

1. Definitions

  • "You" or "Your" means the renter named in the booking, any person who accepts or signs this Agreement, any Authorized User, and any person or entity responsible for payment. All such persons are jointly and severally liable.

  • "Authorized User" means you and any additional person we approve in writing to operate, ride, drive, tow, or otherwise use a Rental Item. Authorized Users must meet any age, licence, skill, or insurance requirements we or the law require for that item.

  • "Rental Item" or "Equipment" means each product, vehicle, trailer, vessel, bike, tool, accessory, or other item identified in your booking, including all attached or issued equipment, keys, documents, batteries, chargers, straps, locks, and any replacement we provide.

  • "Rental Period" begins when possession of a Rental Item is transferred to you (or delivery is completed) and ends only after the item has been returned, inspected, and accepted by us.

  • "Charges" means all hire fees, taxes, deposits, late fees, cleaning fees, administrative fees, damage charges, towing or recovery charges, storage, collection costs, and any other amounts due under this Agreement.

  • "Loss of Use" means lost rental income while a Rental Item is unavailable because of damage, theft, repair, inspection, or cleaning arising from your rental.

  • "Diminished Value" means the reduction in fair market value of a Rental Item after repairs for damage occurring during the Rental Period, where recoverable under applicable law.

Some Rental Items may include GPS, telematics, locks, sensors, or similar technology for theft recovery, fleet management, maintenance, access control, and compliance with this Agreement. By renting, you consent to such monitoring as described in our Privacy Policy.

2. Rental, ownership, and warranties

This Agreement is a contract for the hire of Rental Items only. Ownership remains with us (or our lessors) at all times. You acquire no title or equity in any Rental Item.

If a Rental Item is abandoned, overdue, used unlawfully, or used in violation of this Agreement, we may recover or repossess it without prior notice at your expense, to the fullest extent permitted by law.

Rental Items are provided AS IS and AS AVAILABLE. Except as required by non-excludable consumer law, we make no express or implied warranties, including merchantability or fitness for a particular purpose.

3. Your representations

By accepting this Agreement, you represent and warrant that:

  • You are at least the minimum age we require for the Rental Item, and you (and each Authorized User) hold any licence, certification, or endorsement legally required to use it;

  • All information you provide is true, current, and complete;

  • You will use each Rental Item only for its intended purpose, within rated capacities, and in accordance with manufacturer guidance and any instructions we provide;

  • You have had (or declined) a reasonable opportunity to inspect the Rental Item before departure and to ask questions about safe operation;

  • Any towing vehicle, carrier, or related gear you supply is properly rated and equipped when required for the hire; and

  • You will comply with all applicable laws throughout the Rental Period.

4. Condition, pickup, and return

You agree to collect and return each Rental Item at the agreed location, date, and time, in the same condition as when hired, ordinary wear and tear excepted. You must remove personal property and return items free of excessive dirt, trash, contamination, or debris.

All accessories issued with a Rental Item must be returned with it. Late returns may incur additional hire and related Charges. If you return after hours or via contactless return, you remain responsible until we complete inspection.

No repairs, alterations, or replacement of parts may be made without our prior written approval. Service we authorize may still be charged to you when damage or misuse caused the need for repair.

5. Responsibility for damage or loss

You are financially responsible for loss of or damage to each Rental Item during the Rental Period to the fullest extent permitted by applicable law and this Agreement, including (without limitation):

  • Damage from collision, tipping, improper loading, overloading, misuse, neglect, weather, fire, flood, vandalism, or theft;

  • Missing equipment, keys, accessories, or documents;

  • Damage from prohibited uses or failure to follow instructions; and

  • Reasonable repair or replacement costs, Loss of Use, Diminished Value (where permitted), towing, recovery, storage, impound, and administrative fees.

You must report accidents, theft, vandalism, or material damage to us as soon as reasonably possible (and to law enforcement when required by law), and cooperate with any investigation, including completing incident reports and providing documents we reasonably request.

6. Prohibited uses

The following are prohibited uses and material breaches, and may result in immediate termination, repossession, forfeiture of deposits where permitted, and full financial responsibility for resulting loss or damage:

  • Allowing anyone who is not an Authorized User to operate or take the Rental Item;

  • Use while under the influence of alcohol, drugs, or any impairing substance;

  • Exceeding weight, passenger, speed, or other rated limits;

  • Racing, stunts, reckless operation, or any illegal activity;

  • Use outside permitted areas or jurisdictions without our prior written approval;

  • Hauling or carrying hazardous, illegal, or prohibited materials;

  • Altering, disabling, or removing safety equipment, locks, or tracking devices;

  • Subletting, re-renting, selling, or encumbering the Rental Item; or

  • Continuing use after discovering an unsafe condition or material damage.

7. Optional equipment and add-ons

Optional equipment and add-ons are hired AS IS and must be returned in the condition provided. Missing or damaged optional items may be charged at replacement cost plus applicable labour, fees, and taxes.

8. Assumption of risk; release of liability for personal injury

You acknowledge that using a Rental Item involves inherent risks, including the risk of personal injury, illness, death, or property damage, whether arising from the nature of the activity, the condition of the Rental Item, terrain, weather, the acts of other people, or your own action or inaction. You voluntarily accept and assume all such risks on behalf of yourself and each Authorized User.

To the fullest extent permitted by law, you release, discharge, and agree not to sue Lone Star Trailer Works, its owners, employees, representatives, and agents from any claim for personal injury, illness, death, or property damage arising from your (or any Authorized User's) use of a Rental Item, except to the extent caused by our gross negligence or wilful misconduct. This release does not apply where, and to the extent, non-excludable consumer law prohibits it.

9. Insurance

Unless we expressly state otherwise in writing, we do not provide liability insurance for your use of Rental Items. You are responsible for maintaining any insurance required by law or by us (for example vehicle, towing, or liability cover) for the Rental Period.

If we offer optional damage waiver or similar protection, it is subject to its own terms, exclusions, deductibles, and limits. It is not insurance and does not cover Loss of Use, Diminished Value, administrative fees, or excluded events unless expressly stated. Coverage may be void if you materially breach this Agreement, provide false information, allow unauthorized use, operate while impaired, or fail to cooperate in an investigation.

You remain responsible for all damage or loss not covered by insurance or waiver, or exceeding applicable limits, to the fullest extent permitted by law.

10. Charges, deposits, and payment

You authorize us to place a hold on your payment method or collect a security deposit in an amount reasonably necessary to secure Charges, and to charge your payment method for amounts due under this Agreement, including:

  • Base hire rates and extensions or late returns;

  • Optional equipment and services;

  • Taxes and government fees;

  • Costs associated with Damage, theft, Loss of Use, Diminished Value, cleaning, administrative, towing, recovery, storage, and impound Charges;

  • Costs of locating, recovering, or repossessing a Rental Item;

  • Collection costs and reasonable attorneys' fees where permitted; and

  • Any other Charges authorized by this Agreement.

All Charges are subject to final audit. If additional Charges are discovered after the hire is closed, you authorize us to charge your payment method for those amounts.

11. Your property

We are not responsible for loss of or damage to personal property left in, on, or around a Rental Item or our premises before, during, or after the Rental Period. You release us from related claims to the fullest extent permitted by law.

12. Fines, tolls, and violations

You are responsible for any monetary expenses incurred during your rental period, including but not limited to tolls, parking or moving violations, photo enforcement, impound fees, fines, penalties, and similar assessments. If we receive notice or pay any such amount on your behalf, you authorize us to charge your payment method for the amount paid plus a reasonable administrative fee, and to share rental and payment information with authorities or processors as reasonably necessary. In the alternative, if we receive notice of any infraction or violation of law or policy, you authorize us to forward the notice to you and notify any relevant authorities or processors.

13. If a Rental Item becomes inoperable

If a Rental Item becomes mechanically inoperable due solely to ordinary mechanical failure (not misuse, overload, accident, abuse, or negligence), our sole responsibility is limited to providing a comparable replacement if available, or refunding the unused portion of the prepaid hire. We are not liable for consequential, incidental, indirect, or special damages arising from interruption of your trip or use, except where non-excludable law requires otherwise.

14. Indemnification

You agree to defend, indemnify, and hold harmless Lone Star Trailer Works, its owners, employees, representatives, and agents from claims, damages, injuries, liabilities, losses, attorneys' fees, and expenses arising from your possession, transport, operation, or use of any Rental Item, or from your breach of this Agreement, except to the extent caused by our gross negligence, wilful misconduct, or as limited by non-excludable law.

15. Personal information

We may collect, use, store, and disclose personal information as reasonably necessary to process the hire, verify identity, recover Rental Items, collect amounts owed, investigate claims, enforce this Agreement, comply with law, or operate our business, as further described in our Privacy Policy.

16. Transactional messages

By booking and providing a mobile number or email, you agree to receive transactional messages about your hire (for example confirmations, pickup and return instructions, reminders, extensions, and overdue notices). Agreeing to receive these messages is not a condition of completing your booking; you may ask us to contact you a different way instead. Message frequency varies; message and data rates may apply for SMS. Reply HELP for help or contact us at [email protected], and reply STOP at any time to opt out of SMS (transactional email about your booking may still be sent). These messages are to manage your booking and are separate from optional marketing.

17. Default and remedies

You are in default if you fail to pay amounts when due, breach this Agreement, become insolvent, or if a Rental Item is levied upon and not released within a reasonable time. On default we may, where permitted by law: accelerate amounts due; recover or repossess Rental Items; terminate this Agreement; and pursue any other available remedy.

18. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from this Agreement or your use of Rental Items. Nothing in this Agreement limits or excludes liability for death or personal injury caused by our gross negligence or wilful misconduct, or any other liability that cannot be limited or excluded under applicable law.

19. Severability

If any provision of this Agreement is held invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue in full force and effect without being impaired or invalidated.

20. Miscellaneous

This Agreement is the entire agreement between you and us regarding the hire and supersedes prior discussions relating to it. Changes must be in writing and accepted by us. Our failure to enforce a provision is not a waiver. Electronic signatures, checkboxes, confirmation buttons, initials, inspection photos, videos, GPS or access records, and electronic communications have the same effect as wet-ink originals where permitted by law.

This Agreement is governed by the laws of the jurisdiction where Lone Star Trailer Works principally operates the hire, without regard to conflict-of-law rules, except where mandatory local consumer law applies. Courts in that jurisdiction have non-exclusive jurisdiction, except where mandatory law requires otherwise.

21. Acceptance

By accepting these Terms at checkout, signing, or taking possession, you confirm that you had a chance to read this Agreement, authorize Lone Star Trailer Works to charge your payment method for Charges authorized here (including damage, Loss of Use, tolls, violations, and fees), and acknowledge that pre- and post-hire inspections, photographs, videos, and reports may be used to determine condition and responsibility for damage during the Rental Period.

Questions about this Agreement: [email protected].